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Phone +44 2080895435
Email info@euroassessment
Location 128 City Road, London, EC1V 2NX, United Kingdom.
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Revised & Updated International Standards Compliance

ISO/IEC 20000-1:2005 – First Edition

  • Year: 2005
  • First global standard for IT Service Management (ITSM)
  • Based heavily on ITIL® (IT Infrastructure Library) processes
  • Introduced the concept of a Service Management System (SMS)
  • Focused on: Service delivery Incident & problem management Configuration & change control

ISO/IEC 20000-1:2011 – Second Edition

  • Year: 2011
  • Updated to align with ISO management system structure
  • Improved clarity for: Governance Supplier management Information security alignment
  • Better integration with ISO/IEC 27001

ISO/IEC 20000-1:2018 – Current Edition

  • Fully aligned with Annex SL High-Level Structure
  • Strong risk-based approach
  • Integration with Agile, DevOps, and Cloud Service Models
  • More flexibility for service design and transition
Version Year Key Focus
ISO/IEC 20000-1:2005 2005 First edition; ITIL-aligned ITSM standard
ISO/IEC 20000-1:2011 2011 Improved governance, clarity, and structure
ISO/IEC 20000-1:2018 2018 Current version; modern, risk-based, cloud-ready

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  • ISO 9001 2015
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  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
  • ISO 9001 2015
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Head office:

128 City Road, London, EC1V 2NX, United Kingdom.

P: +1 (009) 544-7818 M: info@euroassessment
Regional office:

128 City Road, London, EC1V 2NX, United Kingdom.

P: +1 (009) 880-1810 M: info@euroassessment
Regional office:

128 City Road, London, EC1V 2NX, United Kingdom.

P: +1 (009) 544-7818 M: info@euroassessments.co.uk

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