Euro Assessment

Appeals & Complaints

All complaints (or disputes) are referred to the impartiality committee. The person making the complaint must be informed that the problem is being recorded and will be thoroughly investigated. Third parties will not be informed of the outcome of an investigation as this would also be a breach of Euro assessments -client confidentiality.

EURO ASSESSMENTS redresses all appeals received formally from its clients, to handle appeals:

EURO ASSESSMENTS follows a documented process to receive, evaluate and make decisions on appeals.

EURO ASSESSMENTS will be responsible for all decisions at all levels of the appeals-handling process.

EURO ASSESSMENTS will ensure that the persons engaged in the appeals-handling process are different from those who carried out the audits and made the certification decisions.

Submission, investigation and decision on appeals will not result in any discriminatory actions against the appellant.

The appeals-handling process includes at least the following elements and methods:

An outline of the process for receiving, validating and investigating the appeal, and for deciding what actions need to be taken in response to it, taking into account the results of previous similar appeals;

EURO ASSESSMENTS will give formal notice to the appellant of the end of the appeals handling process.