ISO/IEC 20000-1:2018 Certification

What is ISO/IEC 20000-1:2018?

Purpose of ISO/IEC 20000-1

The primary objective of ISO 20000-1 is to ensure:

• Reliable and high-quality IT service delivery
• Improved service performance and availability
• Structured incident and problem management
• Risk-based service management
• Continual service improvement

Who Should Implement ISO 20000-1?

• IT service providers
• Managed service providers (MSPs)
• Cloud service providers
• Data centers
• Software development companies
• Internal IT departments

Key Requirements of ISO/IEC 20000-1:2018

• Context of the Organization
  Understanding service requirements and stakeholder expectations.
• Leadership
  Top management commitment and service management policy.
• Planning
  Risk assessment, service objectives, and planning of changes.
• Support
  Competence, awareness, communication, and documented information.
• Operation
  Service level management
  Incident and problem management
  Change management
• Measurement, Analysis & Improvement
  Internal audits
• Performance Evaluation
  Monitoring, measurement, internal audit, and management review.
• Improvement
  Corrective actions and continual improvement of energy performance.

Benefits of ISO 13485 Certification

• Regulatory Compliance
  Supports compliance with global medical device regulations.
• IMarket Access
  Facilitates entry into international markets.
• Improved Product Quality
  Ensures consistent production of safe and effective devices.
• Risk Reduction
  Minimizes product recalls and non-conformities.
• Competitive Advantage
  Enhances credibility with regulators, partners, and customers.
• Operation
  Monitoring, measurement, internal audit, and management review.
• Performance Evaluation
  Corrective actions and continual improvement.

ISO 13485 Certification Process

• Gap Analysis
• Complaint Handling Policy Development
• Process Documentation
• Staff Training
• System Implementation
• Internal Audit
• Certification Audit
• Certificate Issuance
Surveillance audits are conducted annually to ensure continued compliance.