Sorry we couldn't be helpful. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. From everything weve seen, the StubHub customer support is quite thin, to say the least. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. and take advantage of this neat service whenever you need it. Our content is intended to be used for general information purposes only. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. The process is clunky and very frustrating. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Another way you might reach the company is by sending them an email. Provided proof of transfer from 8/24/21. Is there a way out of this. For more information, please see our The event was cancelled and rescheduled to December, which we couldn't make. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Cookie Notice The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. An email might never be responded to, and the same goes for phone calls. That simply means the tickets were not used. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. If you feel like StubHub cheated you, you could take action against them. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Very difficult to believe. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. Was this answer helpful? We were on the 50 yard line and offered 10 yard line. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. You were confused as you had never received. No notifications went to Apple ID. FAQ. Requested password reset. Vivid: $271 - $515. Please do not send original documents as we cannot take responsibility for them. Seating Area: 104. So I called customer service. Bite the bullet , pay the penalty, move on. Order Help; Ticket Delivery 10-23-2021 06:34 PM. Ask the Community Contact Support . All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Tried to sign in on my account 12/30/2022. Do I have any reasonable like to stand on? Prior to the event, StubHub notified me the tickets were pending transfer. And let's face it, that's the most important part. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. The tickets were to be sent to [] They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. No. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. To do so they can charge a penalty of up to 100% of the sale price. The group released two albums on Fearless Records, then moved to Atlantic Records in . Did you find it helpful? For barcode delivery, some payment will come within 24 h. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. Check out the table below to see the best alternatives to StubHub. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. As others have replied, you don't have any grounds to dispute the fee. Instead of giving me a refund, they gave me a coupon. StubHub Cancelled My Order I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. The agent was not able to help me with a password reset. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Cookie Notice I was out of the country for a trip that was already planned beginning of the year. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). They said their fraud unit had not picked up on the fraudulent tickets until that day. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. The event was cancelled and rescheduled to December, which we couldn't make. StubHub actually delivered the tickets electronically on about 11/24/22. Did you find it helpful? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Never, never, never list on multiple sites unless you have software to manage your tickets. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. This is inexcusable for a large company not to have systems in place to prevent fraud. Called customer support. Yes No Still Need Help? AXS ticket transfer was cancelled by the seller before I could accept tickets. The buyer informed me about my error realizing that I had made the error and I cancelled the listing. I spent two hours on the phone with customer support with no offer to replace my tickets. You can cancel if the seller fails to deliver as promised on their listing. Use of this website signifies your agreement to our. Will it go to collections? This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stub Hub already has the original purchase amount! However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. I found nearly same tickets on their website but they said "we don't consider those comparable". For example, on the sale of a $100 ticket, the buyer would pay $110. However, where they drop the ball is the follow through. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I NEVER authorized my card to be charged without my permission. Help us improve this article with your feedback. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. I never saw a refund nor a refund receipt. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. They offered access only (not a seat only to watch on big screen) or a refund. No. By clicking 'Buy now,' you complete the order. Sorry we couldn't be helpful. To them, comparable means not even close! Was this answer helpful? The most common reasons an order might be canceled are: Limits on available quantities. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Just a heads up. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. *I paid over $*** for these two tickets. Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Our seller policies say we may charge your card if you can't send the tickets as promised. Call toll-free from the U.S. or Canada, or chat online with support. There are many more honest services out there. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. The seller made a typo on the listing. 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