1. In both cases just came in from a red-eye so the help finding our room and a brief intro was much appreciated. Interesting issue but I think you need to clarify who is "escorting" you. Escorting you to your room and explaining everything makes it easier for us and for you. Who's money is it? At least in Europe and Asia. I don't like tipping for a service I didn't need in the first place and I am perfectly capable to take my bags and find the room myself. So you often get surly, indifferent, incompetent service and the tip is nonetheless all but obligatory. I hope this lends some perspective as to why as its pretty common in our area. Examples of what to say when greeting guests Politely ask Do you have any reservations to ensure you know whether to look for them or find a table If they do have a booking follow up with Can I please have your name After checking the reservation repeat the details back to them Absolutely. Yet another reason I like travel in China, where there is not a culture of tipping and indeed in some contexts it is seen as quite insulting. For return or regular guest, just highlight any new services and facilities if any. Andaz Costa Rica and you are at the other end of the resort. Good morning/evening/afternoon to all dignitaries, guests, and delegates with great joy and immense exultation. 'params' : {} Mostly, they are angling for a tip though. Never a needed service, and I'm pretty sure that I've only had it once within the States (P.H N.Y). In North America it is entirely a money grab. Late guests should use side aisles to slip quickly and quietly into rear seats without disturbing other guests. Ugh. We were in a very small hotel in Tbilisi this past Dec/Jan and arrived at 0430. After a long flight I might be very tired and feel unwashed, and not comfortable being in close proximity of others lol. Example Of Welcoming The Guest Script. Waiter will get the pitcher and pour the water goblet 23 full Serving Complimentary Bread. 83% found this document useful (42 votes), 83% found this document useful, Mark this document as useful, 17% found this document not useful, Mark this document as not useful, Save Escorting Guest to the Room For Later. The problem is that many frontline workers in the service industry are not friendly and want to provide you good service. Let the guest be aware of the location of the hair drier, laundry bags and dockets located in the top drawer underneath the TV. As a general rule no - I cannot stand it. At the end of the function, be sure to thank the chief guest of the function with a handshake for his presence and time. This service needs to go away as it is just another money grab. There are varying degrees of this; it isn't really black and white. 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A few thoughts: Then theres the question of what the right policy around tipping is in these situations? You may adjust your room temperature with the switch here. I had a couple of drinks inflight and needed to work off the booze. The hosts or escorts, if unable to arrive . Justwow :D. Reading this comment immediately reminded me of Schitts Creek, when they first arrive at the motel asking about the spa and room service (if you know you know). Hotel Front Office - Escorting to Guest Room - SOP $ 1.99. "It's My Pleasure" / "I Am Happy To" Having a service-oriented work disposition is very important for us working in the hospitality industry. the form for the minibar. I don't even want to think if that someone holds grudge on me during my stay would affect nothing at all. To this day I have no idea why. Is there any questions? Recently I was lost for 30 minutes trying to find my room at the Mena House in Cairo and totally lost trying to find my way back to the executive lounge. If someone's having a bad day in China at least I'll figure that out, and maybe I can work to improve their day a bit for them. My method is 104. ***Reception staff check the room availability on the room rack***. Guest Services They are also known as Uniformed Services. For example: first time to a European hotel, the US traveler asks for one key, not realizing a second one is good to have to keep electricity on while going to gym and charging devices. Interesting issue but I think you need to clarify who is "escorting" you. 22 Free Things You Can Take from a Hotel Room Banquet Food and Beverage Service Style (Tutorial 4) PORTER. Tip. In a hotel in St Moritz, it started snowing as they were showing me how to use the tilt-turn door to get onto my balcony, and I said 'Oh beautiful but I'll enjoy it from here as I didn't bring a snow jacket', they said, 'Oh no, would you like to go out because I can get someone from the shop to bring it up for you, we are always happy to lend anything to guests they might need, it's our pleasure as we want guests to enjoy everything regardless of the weather.'. The staff member who brings me the towels or robe or whatever sometimes pauses or smiles awkwardly expecting a tip-- for fixing a problem that the hotel created by not having the room equipped in the first place. In America many of the frontline workers are not friendly and work in restaurants that are massively understaffed, unlike China. This is written as if you have never traveled outside of the US. 2. Besides, they would reject any tip from you, which you won't experience in US. Normally I am one who would hate something like this, but it's happened to us twice and I actually really appreciated it. Leave me alone, I'll let you know if I need anything. Then he show the way to the elevator. The staff would greet me at the door and head straight to the room and check-in happened in the elevator on an iPad. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. Guests who arrive after ushers have started to escort the immediate family may sit or stand in the back of the site until after the processional has reached the front and the bride has been presented to the groom. That's not expected nor appropriate. If it's her moneylet her decideif it's yours, then you decide. Sample Welcome Speech for Guest. Wish your guest to have a pleasant stay upon leaving the room. 4. Friendly Communication As soon as a guest enters, the host should greet them warmly with a smile. For example: first time to a European hotel, the US traveler asks for one key, not realizing a second one is good to have to keep electricity on while going to gym and charging devices. We and our partners use cookies to Store and/or access information on a device. Well done.. its really helpful for me as i am working as a Guest Relation Executive in a 5 star property at Alleppey, Kerala Which is a famous tourist destination in Kerala.. its very helpful for all the hoteliers especially for front office staffs. The first time was at the Ritz-Carlton Abu Dhabi and we were escorted up by a lobby host and she showed us all the features of the room, which was nice and didn't at all feel awkward. I think you're placing this FOR AMERICANS IN AMERICA, whereas where you cross cultures and norms, the 'guided tour' is helpful. 21. On the one hand, the hostility some have expressed surprises me. Only time this has been an issue for me was at the Sofitel in Hanoi. I usually leave my luggage at the front door with the porters when I arrive, so has no relevance to the check in itself. Escort the chief guest around the room to let him meet other people, make connections, build conversations, and most crucial of all feel comfortable at your place. And this is the, Here is your safety deposit box. Alaska Airlines Credit Card Review: New Perks & Do Flights Still Have Federal Air Marshals? It is very critical for that employee to come over, open the door, and greet the guest with a welcoming smile. How did this escort thing originate? Then it is easy to work an introduction into the conversation. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. For hotels that do escort guess to rooms proactively, I at least appreciate when they ask if you want more information about the room, rather than just reciting their script automatically, If youre being escorted by a bellman and are getting help with your luggage, its appropriate to tip them (since theyre helping with your luggage), If its a front office associate escorting you to your room and theyre not helping with bags, I dont think its necessary to tip. Exhibit's . Also, I like to detour here and there on the way to my room, especially when it is the first visit to that hotel. In each learning outcome are Information Sheet Self-Checks Task Sheets and Job. Love the Gritti Palace both times we were fortunate enough to stay. This issue seems similar: true luxury includes telepathy, the height of KYC. The one time I was not taken to my room, felt extremely weird. If it's literally walk in on the ground floor and then my room's on the 5th floor, and I have a single cabin-sized roll-along, someome offering to take me will be firmly rebuffed, I have zero interest in giving you five dollars for the awkward charade of something I would MUCH rather do myself. Well while giving a welcome speech it is the duty of the speaker to greet the audience and give them an overview of the whole event. Test your understanding of the speech above with this quick quiz. In addition, there are certain luxury experiences where the walk adds to the "high-touch" service and experience, especially if it's in a culture with no tipping expectation (the tipping awkwardness really ruins a lot of service exchanges IMO). something from the minibar. I agree that I do not like being escorted to my room unless it is a sprawling layout e.g. Insert your key card here, and the power will be. Other procedures might direct, "A bell staff member will provide luggage assistance and personally escort guests to their assigned rooms," and "Guest services staff members will safely park. Escorting guest to the room (II) Arrive in front of the room. Bell boy return to take the luggage. When we travel light (most times) we do our own luggage probably inappropriately in some 5* hotels where nobody lugs their own bags. Yes we will escort you to your room/villa because: $6 is the new five due to inflation. 1. My impression is that tipping is not expected in high-end luxury hotels in Europe and Asia for a front desk person escorting you to your room. Give me my key and let me go. Opening Ceremony Welcome Speech for Guest. Click her to watch our Training Video on this topic from YouTube: Always be careful about the safety and security. Didn't think it was sexual considering the property and the fact that I am about 25 years her senior. I do not see any problem with this - I think the problem is you believe that a tip is always expected, which is not the case. Happy article writing. OTOH if you mean that someone from the front desk makes a special trip just to walk with you and chat and explain important things like how to turn on the lights, no that's almost always superfluous and annoying. Last thing in the world I want to do on vacation is figure out how to open curtains, which remote goes with which machine, and where to find xyz. Again.it depends! They always get a thank you but nothing more. Having just returned from PV, it was especially blatant and annoying. In today's tutorial, we will go over how to greet and escort guests in your restaurant, bar, cafe, or lounge, if you are working as a host or a hostess. It's certainly true that at one time this was completely customary at any hotel of sufficient quality. Bell boy return to take the luggage. My wish for a solution: "We take pride in our hospitality, Ms Guest. They escorted us to the Presidential Suite and were so proud of their hotel that we couldn't tell them we were ok. From my perspective, managing luxury hotels/resorts in places that could be described as exotic. Smile and mention their name and position. You've nailed it. It is better to cordially ask in this way May I take a few moments to explain the features of your room?. This or something like that :). This is a great question, and it immediately reminds me of the below scene from Curb Your Enthusiasm, where Larry David is escorted to his hotel room. In Room: Many Europeans won't know how to work AC, just like many American's don't know how to work a thermostatic valve on a radiator. They may tilt beside lamp shades for extra light. When I have been escorted, I dislike it. Was great to get a golf cart ride down the hill, know exactly where to go and get help with luggage. You need to get a funicular to get there so escort was very helpful. The first time was at the Ritz-Carlton Abu Dhabi and we were escorted up by a lobby host and she showed us all the features of the room, which was nice and didn't at all feel awkward. Shower But the basic tipping for escorting me to the room, no. I always bring a town map with us to give them and on the way we talk about where the beach access is, restaurants and we answer any questions they may have. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. Normally I am one who would hate something like this, but it's happened to us twice and I actually really appreciated it. since my first job experience as a butler, i need more information about the standart operating procedure for the profesional butler. I do not know my way around a new hotel, and don't want to be peeking around every corner. and "How do you turn on the lights?" I'm wondering if there is a safety aspect to this - as a female, traveling alone for business, I've occasionally accepted the escort for safety reasons (if a ton of men are hanging around the desk, or god forbid, the desk is near the bar and the (idiot) desk clear loudly asks how many keys I need). }; Same with hotels. Generally guests remain very tired while they come. Generally it is the duty of a bell person or bellaman or bellhop or hotel porterto carry luggage, escort guest to the room and then introduce the guest with the amenities and services of the hotel and the room. If you base your decision to accept the escort or not on how difficult it is to find the room, how do you know that before actually going to the room? TV use, mini bar, air-conditioning, lightning etc. The other time was at the Taj Palace in Mumbai, we had just arrived on a long connecting flight from the States, it was 1 am, and we were exhausted. On the other hand we stayed in a fancy Lodge basically overlooking Victoria Falls. Website video script . the room, take your key card from here, and the power in the room will be off. He is an accomplished writer with several published works to his credit. Any other time I hate it. I would interpret it in the opposite way: by declining twice you make it clear you are not interested in paying for the service they are offering. 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Other rooms you really did need a tour - how to work shutters/blinds, sound systems, steam room or other unique installations. This module deals with the knowledge and skills required in providing pre-meal services to the dining guests as soon as they arrive in the foodservice facility. WELCOMING THE GUEST W. How do you spell that please This way please Mr David. Johnny is late and while he discusses his promotion we sense some friction. I'm skeptical. lovely room, Thank you. For now lets put aside our differences and instead celebrate what brings us together. If you can't figure out a hotel elevator how did you even manage to find anything else? Have a good day. SOP - Front Office - Credit Card Acceptance In Hotel, SOP - Front Office - Processing Credit Card Late Charge, SOP - Front Office - VIP Pre-arrival and Check-In, SOP - Reservations - VIP Reservation Standard Procedure, SOP - Concierge / Bell Desk - Left Luggage procedure, SOP - Kitchen Stewarding - Pool Bar Cleaning, SOP - Kitchen Stewarding - Mobile Hot Box Cleaning, SOP - Kitchen Stewarding - Handling Chemicals & Safety Procedures, SOP - Kitchen Stewarding - Cleaning Deep Freezer / Walk-in Freezer, SOP - Kitchen Stewarding - Deep Fryer Cleaning. I have stayed at some properties in pedestrian areas with no access, so having luggage assistance to lug suitcases long distances over cobblestones can come in handy. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. Dont worry this article is going to help you with making a good short welcome speech for an event for school or for welcoming a chief guest. If I accept it graciously and don't tip while someone is expecting it. Thanks, Thanks for your wonderful complement. I've only been escorted <10% of the time (excluding the "let me help you with your luggage" shake-down). STEP#4 - Inside the lift elevator Butler: Sir we are heading forward on the second floor we have a Coffee Shop, Open at 6:00am to 5:00pm STEP#5 - Escorting the guest to his room Butler: On the hallway we have a fire extinguisher. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Uncertainty about where to go. I always feel like even though it's unlikely that they would do anything, it's putting me in an uncomfortable and dangerous situation, especially in countries where women who do travel on their own are perceived as "loose". Bell boy opens the door and enter the room first (without luggage), followed by the guest. The red one is for the hot water, and the blue one is, Here there are two bottles complimentary mineral water per day. Continued to explain other hotel facilities, i.e. There was no way I would be able to find my room alone. Tip if they're bringing your bags, don't tip otherwise. As part of that I routinely ignore any requests for assistance. After putting the luggage to the compartment. Always be careful about the safety and security. Its just part of our hospitality. Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Are they all in order? IF its a romantic occasion for her, the sexy outfit will be lingerie, and put on in the room. Daily/weekly special introduction. I find this thread interesting; we have a small boutique hotel with several buildings in a small town in Alaska. Escorting guest to the room (II) Arrive in front of the room. Speaking as someone in America: After putting/placing the luggage A : Mr Scott, would you like me to explain your room facilities? Maintain very small distant, not more than one meter away from guest and look back at the guest rapidly. Going back this new years on QR, and instead of arriving at 0430, we now arrive at 0400. Yes WExcuse me MaamSir Ill be back to serve your Bread with your drinks SERVING BREAD and butter and complimentary drinks serve bread and butter on the left side of the guest and serve the drinks in the right side of the guest WExcuse me MaamSir here is your bread and complimentary drinks_____ G. Project Hotel TEACH Curriculum 35 Center for Immigrant Education and Training ACE LaGuardia Community College Hotel TEACH Lesson Plan. The bigger issue is why hotels have counterintuitive features or necessities in their guest rooms. If you don't let them escort you the first time, you will get lost. Always try to walk to the right of the Guest while directing to their room. The unit of competency Welcome guests and take food and beverage orders contains knowledge skills and attitude required for TRAINEES. No, thanks. I do not know my way around a new hotel, and don't want to be peeking around every corner. When this happens on the 'tour' version, they simply say 'I see there's an issue with your key, I'll have someone come up with new keys, and would you like me to get some fresh cold water?' It's just yet another example of the ludicrous tipping culture. Will you allow the bellman to escort you to your room and give you a brief orientation?" 1. Guest:Thank you! For me, it's a strong security issue. Make sure you have all the names. Your TV Remote Control is located here. I introduced the rule 104 to all employees in the welcome team I worked with. Also I think it's a money grab. This is normally only done in rather premium properties. Information on where the elevator is, and possibly which elevator is the closest to my room, is almost always given at check-in and that's it (if they don't, I just ask, unless it's obvious). Look! Bring the bread basket serving fork serving spoon. This is the public pool. 1. gym, spa, drug store, meeting room, Bell boy opens the door and enter the room first (without luggage), followed by the. I don't travel with more than a one suitcase and a laptop bag. Open the guestroom door with the guest key (making sure it works before the guest arrives), hold the door open and insert the key into the master switch. Look! Click EDIT to write this answer. This is an AWFUL idea and the last thing hospitality workers need. After putting/placing the luggage A : Mr Scott, would you like me to explain your room facilities?. Project Management Welcome Speech for Guest. 2: Showing the Room: Be sure that you dont miss to explain following points of information: Technology information regarding internet access. And when the guest is five feet the employee still has a smile on his face. A : Mr Scott, would you like me to explain your room facilities? Thank You. In fact getting luggage assistance at all is almost always useless and annoying. 8. After check out B. Funny thing is that in high-end luxury hotel I find that such services are provided without any tipping expectation. Bellman duties are primarily learned on the job. I always feel that they want to generate tip business for the employees, just like David Larrys video scene. Sample 1 I am profusely overjoyed to take the opportunity to introduce our chief guest of the day. It depends on the property. If you have a ton of luggage and a bell person is rolling it on a cart, then yeah it's okay for him to accompany you because he has to enter the room anyway to unload. document.write('