So down to the self service. It all screams SCAM! No reduction in ferry price because of this. Read 1 more review about Brittany Ferries. Full payment is required if booking within 60 days of travel. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. You are using an out of date browser. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Travel and Tourism. You must follow the correct procedure by contacting them first rather than cancelling via the website. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Remaining balance due at least 60 days before travel date. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. We had a 4 berth cabin for two. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Get inspiration, tips and holiday competitions straight to your inbox! Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. View more details. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. You can even swim as you sail on the impressive Pont Aven ferry to France or Spain. I am sorry that you have not been able to amend your Flexi ticket online. If you are exempt and have a doctors letter it will not be accepted. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . . The explanation given was totally unacceptable. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you Jude. Kind regardsLeah Brittany Ferries. Some of the add-ons on this site are powered by. We had a 4 berth cabin for two. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Hmm. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Ventouris Ferries: save on your 2023 sailings. Brittany Ferries offer different types of tickets to its customers. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Brittany Ferries General Ferry Booking Terms and Conditions. Ouistreham to Portsmouth. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Phone. Email sent: Jan 10, 2023 3:49pm. Before this, you can only receive a partial refund via a travel voucher. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Dont make chili, thats OK. Come sample and help to judge. DoNotPay can help you complete a chargeback request quickly and easily. Not good enough Brittany Ferries. Good Morning A8719vlandrewc. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Then theres the flight itself. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Overall it is a pleasant journey with somebody else doing the driving! In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. I see you have - once again - amended your booking forms. Group Enquiries: Call 0330 159 5400. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. In summary, here are the ways you can request a Brittany Ferries refund: Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. How lovely it is to see our passengers sailing once more and going to Spain. Bring a dish to pass and your appetite to the final pot luck dinner of the season. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. Log in to your account and enter your ticket reference number. We have helped over 300,000 people with their problems. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. I've had to rebook yet another crossing without using the voucher. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. The fastest way to amend or cancel your booking is through the online booking system. Ask A8719VLandrewc about Brittany Ferries. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. First we were not advised that you had to make a reservation at the main restaurant. Online. In Having ascertained online that the ferries we wished to book were running, I rang to make the booking. No contact. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Is BF really so inflexible? Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Three weeks on and I still haven't managed to speak to somebody. Prices at bar very reasonable. So if you have to change your travel plans, even at the last minute, you dont lose any money. May 5, 2020. This refund will be issued through the same payment method you used to book. 20/20 per amendment within 4 hours and after outward sailing : . We look forward to welcoming you on board. brittany-ferries.co.uk Say Hola to Spain in 2023. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. It hadn't been cleaned. Kind regardsAlison Brittany Ferries, This is not a review. Please accept our apologies. Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Then told they were fully booked. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. I appreciate that they are extremely busy atm , but find this unacceptable. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Kind regardsAlison. This makes it a convenient way to take your car on holiday with you. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Standard 158. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. If you cancel you will only get a 75% refund. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Maybe try searching. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. View more details. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Family friendly Brittany Ferries understands that family travel plans can change. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. Whispering Woods Campground. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. In the case of Standard and Flexi tickets, you pay fewer . We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. We are responding to emails and the current response time is 14 days. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Be a member of MotorhomeFun to hear of your holiday plans are confirmed for the two of recommend... Rebook yet another crossing without using the voucher rang to make a reservation at main... Saint-Malo and you arrive in one of Europes most historic ports //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after n't managed to to... 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